What “Order status” means

The order statusy gives an opportunity to the Customer to find out what stage of fulfilment the order is.

There are 5 order statuses:

1. NEW ORDER

After making the reservation the customer receives SMS and should confirm the order within 48 hours.

If your order wasn′t confirmed within 48 hours - write to the Administration.



2. APPROVED

This status says that the Seller saw your order and is ready to discuss the details of its fulfilment. At this stage you can adjust all the order details with the Seller.



If the Customer will change his mind or the Seller with the Customer will not reach an agreement during the discussion-the order can be cancelled. Also it is possible to change the number of units in the order at this stage.

3. PAID

It means that the Seller received the payment.



it is impossible to change the number of units in the order or cancel it at this stage. If however there is such a necessity - write to the Administration.

4. SENT

It means that the Customer sent the order to the address provided.



5. CLOSED

The purchase is over.



Only when the purchase is closed the Customer can leave feedback.

How to leave feedback?
How to add review ?


There is one more order status - CANCELED. This status means that the Seller cannot fulfil your order due to the reasons mentioned in the comments.



The history of order status changes you can look through by clicking on the button “Details”.